Part III Comfortable flying and why United sucks.
Some of the biggest complainers I get are from people who are forced to sit next a fat person on their trip. No one (Except the airline industry) wants anyone fat or thin to have an uncomfortable flight. In fact in my book I encourage people who do not fit in the seat to contact the airline to try to arrange to be next to an empty seat and if they can afford it upgrade to first or business class. Deregulation and a poor way of business means that United need cram as many people as possible into a plane in order for that flight to make profit. In the end, United may charge fat people double but it won't save their business from either being bailed out or go belly up. If United was a company that really cared about their customers and not the bottom line, they would make it their priority that all their passengers are relatively comfortable.